Shipping policy
Last updated: August 20, 2026
At Noruvia, we aim to process and deliver your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.
This policy applies to orders placed through our online store, regardless of the country from which the order is placed.
1. Order Processing Time
All orders are processed within 2 business days after the order has been successfully placed and payment has been confirmed.
Orders are not normally processed or shipped on weekends or public holidays. If your order is placed on a weekend or public holiday, processing will begin on the next business day.
Once your order has been processed and shipped, you will receive any available shipping or tracking information by email.
2. Shipping Time
Our standard shipping time is up to 9 days after your order has been processed and shipped.
Therefore, the estimated total time from placing your order to delivery is generally up to 11 days, consisting of:
- Order processing: up to 2 business days.
- Shipping and delivery: up to 9 days.
These are estimated delivery timeframes and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.
3. International Shipping
We offer shipping to customers in different countries and regions.
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
Any applicable customs duties, import taxes, or similar charges are the responsibility of the customer unless expressly stated otherwise at the time of purchase.
Customs policies and charges vary between countries, and Noruvia cannot guarantee whether a particular order will be subject to customs duties or additional charges.
Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete.
4. Shipping Delays
Although we make reasonable efforts to process and ship orders within the timeframes stated in this policy, delivery may occasionally take longer due to circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- Carrier delays.
- Customs processing or delays.
- Severe weather conditions.
- Public holidays.
- Strikes or disruptions affecting transportation services.
- Incorrect or incomplete delivery information provided by the customer.
- Other events or circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you and provide any available information regarding the status of your shipment.
Nothing in this section limits or excludes any rights you may have under applicable consumer protection laws.
5. Delivery Address
Please make sure that your shipping address and contact information are correct and complete when placing your order.
We are not responsible for delays or additional costs resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.
If you realize that you have entered incorrect delivery information, please contact us as soon as possible at:
Email: novuriastore@gmail.com
We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made after an order has been processed or shipped.
6. Tracking Information
When tracking information is available, it may be provided to you by email after your order has been shipped.
Please note that tracking information may take some time to become active after the carrier receives and processes the shipment.
If tracking information is unavailable or does not update immediately, this does not necessarily mean that your order is not in transit.
7. Lost, Missing, or Damaged Orders
If your order appears to be lost, has not arrived within the expected delivery timeframe, or arrives damaged, please contact us at:
Email: novuriastore@gmail.com
We may request information such as your order number, photographs, tracking information, or other details necessary to investigate the issue.
Where an order is damaged, please retain the packaging and the product, if possible, until we have had an opportunity to review the matter.
We will assess the situation and provide the appropriate solution in accordance with applicable law and your legal consumer rights.
8. Failed or Unsuccessful Delivery
If a delivery cannot be completed because the customer provided an incorrect or incomplete address, failed to collect the package, or otherwise prevented delivery, additional delivery or reshipping costs may apply where permitted by applicable law.
If a package is returned to us because delivery could not be completed, please contact us at:
Email: novuriastore@gmail.com
We will review the circumstances and inform you of the available options.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
9. Delivery Estimates and Consumer Rights
The delivery times stated in this policy are estimates and may vary depending on the destination and circumstances of the shipment.
Where applicable, consumers retain all mandatory rights relating to delivery, late delivery, cancellation, refunds, conformity of goods, and other consumer protections provided by the laws applicable to their purchase.
In particular, where European Union consumer protection law applies, nothing in this Shipping Policy is intended to limit or exclude your statutory rights.
10. Contact Us
If you have any questions about shipping or the status of your order, please contact Noruvia at:
Email: novuriastore@gmail.com
We will respond to your inquiry and provide any available information necessary to assist you with your order.